Explore logistics and plan pickup

How does it work?

• Delivery and logistics opens Live Tracker on youask.ai, a separate site. If it asks you to sign in, use your dealer account; you then go straight back to the Live Tracker page. The transport price and the seller’s carrier offer show only to staff with Manage auction activity; other staff keep the delivery status, provider and dates.
• For eligible shipments, enabled milestone alerts use verified RideAuction branding and secure Live Tracker links. Alerts never authorize release or prove payment. Customer ratings are optional after receipt, while identity, condition review and required signature remain mandatory. Use Report a Delivery Problem on the authorized tracking page for a logistics delivery issue; this opens the existing delivery claim, not an auction-sale dispute or a payment decision. Read https://youask.ai/live/help for major alerts and receiver instructions. One-hour arrival email and in-app alerts remain disabled. Held 60-minute automated transportation remains disabled.
• Explore Logistics opens the public Live Tracker overview. The overview is open to everyone; shipment portals require the appropriate authorized account. Buying a unit does not automatically create a shipment or grant portal access.
• Eligible dealers choose Dealer Shipping to coordinate pickups and follow shipments. Delivery providers use their own portal. Buyers without portal access should coordinate with the seller or RideAuction support.
• For an auction purchase, complete the existing verified payment, operational safeguards and automatic pickup authorization before release. Browsing logistics does not authorize pickup. Availability is subject to eligibility and provider arrangements; there is no guaranteed carrier, instant quote or delivery time. Automated transportation for 60-minute auctions remains unchanged.
• Transport is billed separately by Live Tracker on its own invoice (the number contains -LT-): the buying dealership pays the transport price and the selling dealership pays the Ride delivery technology fee. It never appears on your RideAuction invoice, and paying your RideAuction invoice does not pay for transport.

What do I need to do?

• Choose Explore Logistics near the footer, or use the public overview link below.
• Use only your authorized portal. If you cannot sign in, contact your seller or support rather than using an Admin account.

What happens next?

Follow shipment progress in Live Tracker once an eligible shipment has been arranged. Continue to use RideAuction for purchase and release requirements.