RideAuction Help Center
How can we help?
Getting started
What RideAuction is and who can browse, bid and sell.
Buying
How auctions, bids, Max Bids, reserves and the Watch List work.
- Review a unit before bidding
- RideAI Insights and Canadian Market Insight
- 60-minute auctions
- Closing-round notifications
- Legal documents and acknowledgements
- How auctions work
- Preview vs Live bidding
- Place Bid, Max Bid or Jump The Bid?
- Place Bid (Bid Now)
- Max Bid
- Jump The Bid
- Live activity in the auction room
- Reading an auction page
- The RideAuction Assistant (the bee)
- How auction sounds work
- Reserve vs No Reserve
- How Buy Now works
- Winning and Outbid
- Time extensions
- Watch List
- How saved searches and alerts work
- Notifications
- What happens when an auction ends
- Asking the seller a question
- Understanding RideAuction Sale Lights
- Why is there a processing fee?
- Business details and the Bill of Sale
- Bidding holds and buying limits
- RideAuction delivery of a unit you bought
- Auction payments: one total and one reference per auction
- What happens after I win?
- Disputes after a sale (buyers)
- Condition reports and seller disclosures
- Post-auction offers
- The auction brochure
- QR codes in the brochure
Selling
Preparing a unit, its details, photos and location, and review.
- Bulk upload Auction units
- Schedule a 60-minute auction
- 60-minute Pending offers
- Manage your 60-minute auctions
- Submit Units (or complete a unit RideAuction added)
- Complete auction details
- Condition Report
- Upload and arrange photos
- Unit location
- Reserve or No Reserve (sellers)
- Choosing Buy Now (sellers)
- Submit directly as a Trusted Dealer
- Submit for review
- What happens after approval
- Answering buyer questions
- How your unit’s Sale Light is determined
- When RideAuction picks up a unit you sold
- Unit details: where does this information come from?
- Unit location: what location should I use?
- How to complete the Condition Report
- When RideAuction enters your answers for you
- How the Condition Report works
- Photo upload tips
- Photos: what photos are required?
- Reserve vs No Reserve and starting bid
- What happens after I submit?
- Your documents after an auction (sellers)
- Seller settlements: one statement and one payout per auction you sold in
- What happens after a unit sells?
- Responding to a dispute (sellers)
- When RideAuction inspects your unit
- How unsold units and offers work
Auction timing
Preview, opening, the closing order and the final minutes (anti-sniping).
Account & access
Signing in, dealer verification and bidding access.
- Dealer registration
- Finding your way around your dealer workspace
- Sign in
- Bidding access
- Two-step verification
- How reports and exports work
- After the Auction: everything once an auction closes
- My auction business: your selling and buying figures in one place
- My to-do list (Action Center): what to do next on your purchases and sales
Results
Sold, Reserve not met, No bids — and what happens next.
- Explore logistics and plan pickup
- Sold
- How Sold Results & Market Insights work
- How Comparable RideAuction Sales work
- Your purchase invoice
- What your Bill of Sale shows
- Invoice statuses
- Your seller-fee invoice and payout
- Due dates, part payments and overdue
- Credit notes and refunds
- Your seller payout statement
- Your documents after an auction (buyers)
- Picking up a unit you bought
- Handing over a unit you sold
- Reserve not met
- No bids
Troubleshooting
Fix the common problems quickly.
Still need help? The Ride support team answers RideAuction questions by email.
Contact RideAuction