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Troubleshooting

Photo upload problem

What is this?

A photo failed to upload or is not accepted.

How does it work?

  • Each file is checked separately; the others still upload.
  • Use JPEG, PNG or WebP photos up to 10 MB (large photos are reduced automatically before upload).
  • A HEIC photo from an iPhone: choose it again from Photos (it is converted to JPEG), or set the camera to “Most Compatible”.
  • “Temporarily unavailable” means nothing is wrong with the photo — Retry in a minute.
  • A unit can have up to 25 photos.

What do I need to do?

  • Retry the failed file, or save it as a JPEG and upload it again.

What happens next?

Accepted photos appear in your gallery in order.

Last reviewed October 7, 2026

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